FAQ

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For Clothing products*, we will accept a size exchange request (each order one time only).
*Item listed on the non-returnable items [List] are not exchangeable.

To start a return, you can contact us at info@greattengu.com. Please note that returns will need to be sent to the designated address: [USA/ UK/ Australia].

*To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned, like all kind if innerwear (such as underwear, socks, leggings, swimwear etc.), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products), all kind of arts and crafts and items that are listed as non-returnable. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Upon receipt of the return, a replacement will be dispatched within 14 working days if the returned product complies with the requirements.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@greattengu.com.

Please read our Refunds and Returns policy or contact us.